Privacy Policy

Information you provide directly. When you contact us by email, phone, or by clicking links to our scheduling system, we receive whatever information you choose to share, including your name, email address, phone number, and the contents of your message.

Information collected automatically through analytics. We use Umami, a privacy-friendly analytics tool, to understand how visitors find and use the Site. Umami collects basic, anonymized information such as the pages you view, the website you came from, your approximate country, and your device type and browser. Umami does not use cookies, does not collect or store personal data, does not track you across websites, and does not share data with third parties.

For more information, see Umami's privacy policy.

The Site does not use tracking or advertising cookies. Limited essential cookies may be used by our website hosting platform for basic site functionality.

When you click certain links on our Site, you may be directed to third-party services that have their own privacy policies:

• Carepatron (book.carepatron.com) handles appointment scheduling and intake. Information you provide through Carepatron is governed by Carepatron's privacy policy and our Business Associate Agreement with them.
• Calendly may be used for scheduling certain consultations and is governed by Calendly's privacy policy.
• Email correspondence. Email sent to crisis2comfort@gmail.com is processed by Google. Standard email is not a secure or HIPAA-compliant channel. Please do not send detailed health information by email. Use the secure client portal through Carepatron instead.

We use the information you provide to:

• Respond to your questions and inquiries
• Schedule consultations and appointments
• Provide the counseling services you request
• Understand and improve how the Site is used
• Comply with legal and professional obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We retain email correspondence and contact form submissions only for as long as reasonably necessary to respond to your inquiry and to meet our professional, legal, and recordkeeping obligations. Analytics data collected through Umami is aggregated and anonymized and is retained according to Umami's standard retention practices. Health information collected through Carepatron is retained in accordance with applicable healthcare recordkeeping laws and is addressed in our Notice of Privacy Practices.

This Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. Counseling services for minors are arranged directly with a parent or legal guardian.

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, or request deletion of information we hold about you. Residents of California, Washington, Virginia, Colorado, Connecticut, Utah, and certain other states have specific rights under their state privacy laws. Residents of Washington State have additional protections under the My Health My Data Act regarding consumer health data.

To exercise any of these rights, contact us using the information below.

We use reasonable safeguards to protect information collected through the Site. However, no method of transmission over the internet is completely secure. For sensitive health information, please use the secure portal provided through Carepatron rather than email or the contact form.

If we become aware of a security incident affecting your personal information, we will notify you and applicable authorities as required by law.

We may update this Privacy Policy from time to time. The Effective Date at the top of this policy indicates when it was last revised. Material changes will be communicated by updating the date and, where appropriate, posting a notice on the Site.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact: